Shipping
We currently ship orders via USPS.  All orders are shipped with delivery confirmation for your safety and security.  We make every effort to keep shipping charges reasonable, during checkout you may choose from regular First Class shipping or upgrade to Priority for a small additional charge.  If you are west of the Mississippi we strongly recommend choosing Priority as your shipping option to ensure reasonable delivery times.

Satisfaction
Your satisfaction is important to us.  If for any reason you are not 100% satisfied with your order, within 30 days you may return your items for a full refund, less the cost of shipping. (Refunds are not available on instructional kits or special order items including lampwork beads and lampwork jewelry.  See below for more information on lampwork beads - exchanges on damages are accepted.) If you are returning an item because of a mistake on our part, we will refund your return postage. Please contact us at sales@wildaboutbeads.com before sending for return instructions.  Items returned must be in their original condition.

Coupons
Occasionally we offer discounts through a coupon code.  If you have a valid coupon that you would like to use, just make sure your order meets the promotional minimums and simply enter the code into the box marked "Coupon Code" on our online order form.  You discount will automatically be reflected in the final order amount.  Coupons are received by customers that have made purchases from us in the past or by signing up for the WildAboutBeads.com mailing list. 

Rhode Island State Sales Tax
Our company is based in Rhode Island, and as such we must attach state sales tax to orders originating in Rhode Island.

Products and Pictures
To show detail, the images that you see may be enlarged significantly and you should thus refer to the written measurements for the approximate dimensions. Keep in mind that while we make every effort to convey the true size and color of the beads we offer, there may be a slight deviation from what you see and what you actually receive, as computer monitors often display colors differently, our images may not be perfectly "true," and the actual beads may vary in color and shade.  Please keep in mind that our lampwork beads are individually hand made by the artist and may vary slightly from the pictures shown. 

Lampwork Beads and Delivery Times
All of our lampwork glass beads are hand made, one by one, and considered special order.  Special order items are not returnable as they are hand made just for you and take much work and effort to create.  While we do attempt to stock up on bead styles for a particular season, each of our lampwork beads are generally hand made to order just for you!  This allows us to give you the level of customization found on our site where you can pick your own color combinations and more!  Please understand that shipping and delivery times do vary based on supply and demand, and that each of our lampwork beads are hand made.  When you place your lampwork bead order, we have our lampwork artist create your beads just for you to your specifications.  You should anticipate 3-5 days for production of your beads not including holidays (see below), then applicable shipping times following production to determine your expected delivery time.  If you have any questions or deadlines, please call or email for more information specific to your needs. 

Holiday Orders
The holidays can be a very busy time for orders.  We make every effort to keep our web site up to date as to the products we offer and the availability.  Particularly when it comes to our lampwork bead selection, you are strongly encouraged to order early for holiday gifts as a rush of holiday orders can delay shipments of custom lampwork beads.  Please remember each of our lampwork beads are handmade by our lampwork artist to your specifications.  During holiday times, supply and demand can dictate lampwork bead production require 7-14 days lead time before shipping.  If you have any questions or deadlines, please call or email for more information specific to your needs.  Don't miss out on that one-of-a-kind gift or present, and place any holiday orders early enough to avoid the rush!

Privacy
Please rest assured that your personal information is kept strictly confidential and used only by WildAboutBeads.com.  We will never sell or give your information to any outside sources.  Your order information is used only to process your order.  Credit card information is encrypted during transmission and we do not store any customers credit card information.

The WildAboutBeads.com mailing list is a fantastic way to stay up on new products, sales, specials and receive discount codes and coupons.  If you sign up for our mailing list and wish to stop receiving email, you can do so by following the easy automated instructions contained at the bottom of every mailing.

Company Info.
Wild About Beads LLC
436 Main Road
Tiverton, RI, 02878
Tel: 401.624.4332

If you have any questions, please feel free to email us at Sales@WildAboutBeads.com.